I ship orders within 3 business days of recieving payment and will drop you a note to let you know when it gets to the post office.
E-checks sometimes take a few days to clear: those packages will go out as soon as the transaction goes through.
Packages go out Mondays-Fridays.
If you order something on a Friday afternoon using Express mail options and it absolutely needs to go out before Monday, please be sure to contact me separately to let me know it's urgent, as this requires a special trip to a post office in another town!
For domestic orders:
I charge a flat rate shipping and handling fee of $3.50 for most orders, including now the FiddleStone Loops.
I ship First Class for domestic orders.
Generally this tends to take 1-4 business days, though occasionally, on very rare occasions, it has taken US mail a bit longer - generally it just depends on what sort of delivery service your area gets.
I use Delivery Confirmation for tracking on all domestic orders - you get that number when I send out the Delivery Confirmation email (sent via Paypal or Google depending on which one you used to checkout with) once your package is ready to go to the post office.
Orders can be combined though, so one necklace or three, the shipping rate is the same.
Standard shipping is free on all orders over $100.
Faster rates are available:
Priority Mail (2-4 days) is $8
Express Mail (overnight in most areas) is $22 Please contact me if you are in a hurry.
Folks have asked, so I've made additional Insurance available in the Extras page by clicking here.
For International orders:
(Estimated shipping times are taken from USPS website - so they reflect the number of days the item will be transported in the mail from the time delivered to the post office.)
First-Class Mail International (7-15 days - insurance/tracking not available): $7 USD (Standard International Shipping, free with orders over $100)
The one exception is for Canada, which is only $4USD using standard first-class USPS airmail, although buyer be aware that customs has been known to delay these packages as much as several weeks.
I ship orders at First Class International USPS. (I do not use UPS or other options unless we've discussed this before ordering - I have heard they charge rather hefty "brokerage fees" to customers at delivery to customs whereas USPS service does not add anything like that)
Time for delivery on such orders varies according to customs at your border. Orders to Norway, for example, are taking about 10 days. Orders to Australia are faster, averaging as quickly as 5 days. Canada mail is on the slower end of the delivery rates, averaging at 15 days, but taking occasionally a bit longer.
There's no way to track international orders, but I will send you a note when it gets delivered to the post office. Postage with insurance may allow for better tracking if things take a long time, but it's very expensive.
If you prefer faster delivery/tracking options, the following options are available:
International Expedited (Ships "Priority" 6 - 10 Days - insurance and tracking not available): $14 USD
International Priority Air (6 - 10 Days + includes insurance): $27 USD
International Express Air (3 - 5 Days + includes insurance AND guaranteed tracking through USPS): $29 USD
If you have a preferred method for getting mail (registered, certified...etc) please contact me and let me know so we can make sure that your package arrives to you safely and in a timely manner! Please note that shipping times vary according to what country you are in.
I can also do things with Global Express Guaranteed® through USPS but it's incredibly expensive and the price varies according to which country you are in! A small package to Portugal came up as pricing as much as 67$, but if you absolutely need it in 3 days that option is something that can be done - just email me if you are in a huge hurry.
Please note: International orders may be subject to duties and fees based on your local government import laws.
Items with the little shopping cart symbol may be purchased through my shopping cart using Google Checkout or Paypal.
Buy more than one item, you pay shipping only once! Exclusive deal through my website shopping cart:
for all orders over $100 - Domestic and International regular First Class shipping is FREE!!
Some items are currently also available in my Etsy shop.
My online Etsy store is set up to accept Paypal and Credit Card orders.
You do not need to have a Paypal account to be able to send me money using your credit card. Buying an item in my shop will guide you through the process of creating an Etsy account (I have never heard of anyone recieving junk mail through their website) and then you will go through paypal to make a credit card purchase. ETSY SHOPPERS: BE SURE TO SELECT PAYPAL AS METHOD OF PAYMENT when making Credit Card purchases! You do not need to have a paypal account to be able to purchase an item with credit card through paypal.
My pieces are 100% guaranteed or your money back.
Please contact me prior to returning an item.
Items returned prior to contacting us will not be refunded.
If your item is just not what you expected, contact must be made within 3 days of receiving the item and returned within 14 days.
If the item you receive at any time in the first year becomes defective due to a mechanical reason such as a break in a FiddleStone Loop wire or a defective clasp, please send back the item. It will be fixed free of charge and sent back to you.
An item that has been damaged due to improper care will not be refunded.
Silver will tarnish if left out in the elements. To preserve your jewelry, store in a plastic bag or use other means to keep from the elements. Store and wear your jewelry with care. The stones and glass may break if dropped.